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上海外国语大学 2009 年硕士研究生统考
管理学试题
（考试时间 180 分钟，满分 150 分，共两页）
一．写出下列管理学基本概念的英语用语并用中文解释其含义（每题 5 分，共 30 分）
1．程序化决策
2．事业部制组织结构
3．目标管理
4．期望理论
5．保健因素
6．管理幅度
二．回答下列问题（每题 15 分，共 60 分）
1．建立竞争优势的一个重要步骤是进行产业分析。试说明各种竞争力量如果影响产业的吸
引力和盈利性
2．机械式组织和有机式组织有哪些不同？在什么情况下设计机械式组织结构？在什么情况
下设计有机式组织结构？
3．什么是工作设计？怎样利用工作扩大化、工作丰富化、工作特征模型等方法设计具有激
励作用的工作？
4．什么是控制？哪些因素影响组织控制系统设计的有效性？
三．分析和论述题（第 1 题 10 分，第 2 题 20 分，共 30 分）
1．假设你将成立一个团队并担任这个团队的领导为你所在的大学开发一个全新的学生注册
流程。你会如何利用团队发展阶段模型来提高该团队的有效性？
2．写一篇 500 字左右的小论文，谈谈你如何认识企业道德行为的内容
四．案例分析（每题 10 分，共 30 分）
DGL International
When DGL International, a manufacturer of refinery equipment, brought in John Terrill to manage
its Technical Services division, company executives informed him of the urgent situation.
Technical Services, with 20 engineers, was the highest-paid, best-educated, and least-productive
division in the company. The instructions to Terrill: Turn it around. Terrill called a meeting of the
engineers. He showed great concern for their personal welfare and asked point blank: "What's the
problem? Why can't we produce? Why does this division have such turnover?"
Without hesitation, employees launched a hail of complaints. "I was hired as an engineer, not a
pencil pusher." "We spend over half our time writing asinine reports in triplicate for top
management, and no one reads the reports."
After a two-hour discussion, Terrill concluded he had to get top management off the engineers'
backs. He promised the engineers, "My job is to stay out of your way so you can do your work,
and I'll try to keep top management off your backs too." He called for the day's reports and issued
an order effective immediately that the originals be turned in daily to his office rather than mailed
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