商务英语写作范例（四）-考博信息网

　Complainst ,Claims & Settlements (抱怨、索赔和理赔信函) 7）For Over -Shipment （由于到货数量过多而抱怨） Dear Sirs, We thank you for promptness in delivering the Chinaware we ordered on 20th Dec .The number of cartons delivered by your carrier this morning was 360, whereas our order was for only 320. Unfortunately , our present needs are completely covered and we cannot make use of the extra goods .Please inform us by fax what we are to do with the extra goods . 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Yours faithfully , 亲爱的先生们：　　对于我方12月20日订购的瓷器，非常感谢贵方及时发货。然而，今早贵方承运人送来360箱货物，而我方只订购了320箱。很不幸，我方目前的需要已完全饱和，无法接受多余的货物。请传真通知我方如何处理。 8） or Inferior Quality (由于质量低劣而抱怨) Dear Sirs, With reference to our Order No. 315, we are compelled to express our strong complaints for the inferior quality . Compared to the sample No . 169, the arrived self-adhesive correction tape is very transparent and does not satisfactorily cover the error being corrected . We shall be glad to have your explanation of this inferiority in the quality , and also to know what you purpose to do in this matter . 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Sincerely yours . 亲爱的先生们：　　关于我方第315号订单，由于到货质量低劣，我主被迫表达强烈的不满。同169号样品经较，此次运到的修改带稀薄，无法满意覆盖被改正的错误。我方希望贵方对这一情况加以解释，并告知贵方对此事的处理方法。